Subscriptions
The Subscriptions section displays all active, cancelled, and expired recurring billing plans purchased by customers. Admins can track renewal dates, payment history, associated orders, and the customer linked to each subscription.
Navigate to: Store → Subscriptions
Subscriptions List Overview
The table lists every subscription created through the store.
Columns shown
Subscription ID – Unique ID for each subscription
Product – The product purchased under subscription
Start date – When the subscription was first created
Last renewal – Date of the most recent successful charge
Next renewal – The scheduled next billing date
Price – The recurring billing amount
Frequency – Daily, Weekly, Monthly, etc.
Status – Active, Cancelled, Expired
Action – View detailed subscription info
This list gives admins a quick snapshot of all recurring revenue activity.
Subscription Statuses
Each subscription will show one of the following statuses:
Active
Billing is ongoing, and the user will be charged on the next renewal date.
Cancelled
The subscription has been cancelled by the customer or admin. No further renewals will occur, but the user may still have access until the paid period ends.
Expired
The subscription ended because:
The first payment failed
A renewal failed
The subscription lifetime ended
Stripe marked it as unpaid
No further charges will be attempted.
Viewing Subscription Details
Click any Subscription ID to open the full details page.
Subscription Summary (Fields)
Subscription ID
Status
Order ID (initial order that created the subscription)
Start date (with timestamp)
Last renewal (with timestamp)
Next renewal (with timestamp)
Price (e.g., $0.89/Daily)
Frequency (Daily, Weekly, etc.)
This section helps admins see the full lifecycle and upcoming billing of a subscription.
Other Details
This section shows:
Customer Name
Customer Email
Product Purchased
Useful for contacting the customer or verifying enrollment/access.
Related Orders
Every subscription is linked to one or more orders.
Fields Shown in Related Orders:
Order ID (clickable)
Relationship (e.g., Parent)
Date
Status (Completed / Failed / Pending)
Price (includes recurring interval, e.g., $0.89/day)
The first order is typically marked as Parent, representing the initial purchase that created the subscription.
Incoming renewal charges appear here as additional orders if your Stripe setup supports it.
Cancelled and Expired Subscriptions
Cancelled
No future payments
Customer retains access until the current paid period ends
Stripe will not attempt new charges
Expired
Caused by failed payment or subscription ending
Customer loses access unless they repurchase
Admin can verify the exact reason in Stripe
Payment & Refund Handling
Subscriptions cannot be refunded or managed inside the plugin.
To refund or update billing details, admins must use the Stripe Dashboard directly.
After Stripe processes the action:
Subscription status syncs automatically if webhooks are configured
Access adjusts based on the updated payment state
This ensures secure handling of all recurring billing and financial processes.
When to Contact Support
Admins should ask for help if:
Subscription status is not matching Stripe
Renewal dates are not updating
Related orders are not syncing
Webhook errors appear
Correct Stripe webhook configuration is required for automated updates.
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