Email Notifications (For Customer)

The Email Notifications module allows admins to configure automated emails sent to customers after a purchase or failed payment

Navigate to: Store → Settings → Emails

Admins can enable/disable emails, customize subject lines, modify content, and preview the messages before saving.

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Types of Customer Emails

Two types of automated emails are available:

1. Order Confirmation Email

2. Payment Failed Email

Each template includes dynamic placeholders to personalize emails using order and user data.

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Order Confirmation Email

This email is sent to the customer after an order is successfully created (regardless of payment outcome).

Email Status

• Enabled / Disabled You can choose whether this email should be sent to customers.

Subject Line

Default: Your order has been confirmed - {{order_id}}

You may customize the subject and use placeholders such as {{order_id}}.

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Email Content Fields

Default Email Content:

Hi {{user_name}},

Thank you for your order! We're excited to confirm that we've {{received/not received}} your order through {{Payment method}}.

Order details:
- Payment status: {{received/not received}}
- Payment method: {{Payment method}}
- Order ID: {{order_id}}
- Order Date: {{order_date}}
- Total Amount: {{order_total}}

Product details:
- Product name: {{product name link}}
- Website: {{Moodle site login link}}
- Enrollment status: {{status Yes/No}}
- Enrollment date: {{date}}

If you have any questions, please don't hesitate to contact our support team {{email id}}.

Best regards,
{{store_name}} Team

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If you didn't make this purchase, please contact us {{support email id}} immediately.

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Dynamic Placeholders Supported

• {{user_name}}

• {{order_id}}

• {{order_date}}

• {{order_total}}

• {{Payment method}}

• {{received/not received}}

• {{product name link}}

• {{Moodle site login link}}

• {{status Yes/No}}

• {{date}}

• {{email id}}

• {{support email id}}

• {{store_name}}

These tags automatically fill based on order and user information.

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Payment Failed Email

This email is triggered when the payment attempt is unsuccessful.

Email Status

• Enabled / Disabled

Subject Line

Default: Payment failed for order {{order_id}}

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Email Content Fields

Default Email Content:

Hi {{user_name}},

It to inform that the payment {{Payment method}} {{payment status failed}}.

Order details:
- Payment status: {{Failed}}
- Payment method: {{Payment method}}
- Order ID: {{order_id}}
- Order Date: {{order_date}}
- Total Amount: {{order_total}}

Product details:
- Product name: {{product name link}}
- Website: {{Moodle site login link}}
- Enrollment status: {{status Yes/No}}
- Enrollment date: {{date}}

If you have any questions, please don't hesitate to contact our support team {{email id}}.

Best regards,
{{store_name}} Team

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If you didn't make this purchase, please contact us {{support email id}} immediately.

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Dynamic Placeholders Supported

(Same placeholders as order confirmation email)

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