# Orders

The **Orders** page gives a complete overview of all purchases made through your store—both one-time orders and subscription-based transactions.\
Admins can review order details, verify payment status, and view related subscriptions.

Access it from:\
**Store → Orders**

### **Orders List Overview**

The Orders table displays all customer orders with key information for quick review.

#### **Columns available**

* **Order** – Order ID (click to open full details)
* **Customer Name** – Name of the buyer
* **Order date** – Date the order was created
* **Transaction ID** – Stripe Payment Intent or Invoice ID
* **Price** – Order amount
* **Price (recurring)** – If the product is subscription-based (e.g., $1.00/day)
* **Status** – Active, Failed, Expired, etc.
* **Action** – View order details

This table helps you monitor daily activity, troubleshoot failed orders, and assist customers.

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### **Order Statuses**

Each order displays one of the following statuses:

* **Active** – Payment successful, access granted
* **Failed** – Payment attempt failed
* **Expired** – Linked subscription has expired
* **Pending** – Payment still processing (Stripe pending)
* **Cancelled** – Manually or automatically cancelled

Statuses are automatically synced from Stripe based on the payment result.

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### **Viewing Order Details**

Click any order to open its full details.

#### **Order Summary (Displayed Fields)**

* **Order ID**
* **Order date & exact time**
* **Transaction ID** (e.g., `pi_xxx` or `in_xxx`)
* **Status**
* **Total amount**

#### **Customer Information**

* Customer name
* Billing email

#### **Purchased Products**

For each item purchased, the following appears:

* Product Name
* Original price
* Charged price
* Qty (if applicable)

#### **Price Breakdown**

* **Subtotal**
* **Total**

No taxes appear unless taxes are enabled in shop settings.

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### **Subscription Relationship**

If the order is related to a subscription:

A **Related Subscription** section appears showing:

* **Subscription ID** (clickable)
* **Relationship type** (e.g., “Subscription”)
* **Date created**
* **Status** – Active, Expired, Cancelled
* **Recurring price** (e.g., $1/day)

This helps you track recurring billing issues and customer subscription history.

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### **Refunds & Payment Management**

**Refunds are *****not***** supported inside the plugin.**

If an order requires a refund:

#### **Refunds must be processed directly from Stripe Dashboard.**

After initiating a refund in Stripe:

* The order status will update automatically to reflect the change (if Stripe webhook is correctly configured).
* The customer's access will adjust according to the payment provider’s response.

This keeps your plugin lightweight while ensuring Stripe handles sensitive financial transactions.

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### **Failed Orders**

If an order shows **Failed**, it typically means:

* Card was declined
* Authentication (3DS) failed
* Insufficient funds
* Subscription renewal attempt failed

Admins can suggest the customer:

* Update their card details
* Retry payment via Stripe’s payment link (if subscription-related)
* Purchase again

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### **When to Contact Support**

Admins should reach out for support if:

* Order status does not match Stripe
* Webhooks are not updating orders
* Subscriptions are not syncing correctly

Correct Stripe webhook setup is required for accurate order updates