The Orders page gives a complete overview of all purchases made through your store—both one-time orders and subscription-based transactions. Admins can review order details, verify payment status, and view related subscriptions.
Access it from: Store → Orders
The Orders table displays all customer orders with key information for quick review.
Order – Order ID (click to open full details)
Customer Name – Name of the buyer
Order date – Date the order was created
Transaction ID – Stripe Payment Intent or Invoice ID
Price – Order amount
Price (recurring) – If the product is subscription-based (e.g., $1.00/day)
Status – Active, Failed, Expired, etc.
Action – View order details
This table helps you monitor daily activity, troubleshoot failed orders, and assist customers.
Each order displays one of the following statuses:
Active – Payment successful, access granted
Failed – Payment attempt failed
Expired – Linked subscription has expired
Pending – Payment still processing (Stripe pending)
Cancelled – Manually or automatically cancelled
Statuses are automatically synced from Stripe based on the payment result.
Click any order to open its full details.
Order ID
Order date & exact time
Transaction ID (e.g., pi_xxx or in_xxx)
Status
Total amount
Customer name
Billing email
For each item purchased, the following appears:
Product Name
Original price
Charged price
Qty (if applicable)
Subtotal
Total
No taxes appear unless taxes are enabled in shop settings.
If the order is related to a subscription:
A Related Subscription section appears showing:
Subscription ID (clickable)
Relationship type (e.g., “Subscription”)
Date created
Status – Active, Expired, Cancelled
Recurring price (e.g., $1/day)
This helps you track recurring billing issues and customer subscription history.
Refunds are not supported inside the plugin.
If an order requires a refund:
After initiating a refund in Stripe:
The order status will update automatically to reflect the change (if Stripe webhook is correctly configured).
The customer's access will adjust according to the payment provider’s response.
This keeps your plugin lightweight while ensuring Stripe handles sensitive financial transactions.
If an order shows Failed, it typically means:
Card was declined
Authentication (3DS) failed
Insufficient funds
Subscription renewal attempt failed
Admins can suggest the customer:
Update their card details
Retry payment via Stripe’s payment link (if subscription-related)
Purchase again
Admins should reach out for support if:
Order status does not match Stripe
Webhooks are not updating orders
Subscriptions are not syncing correctly
Correct Stripe webhook setup is required for accurate order updates
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